Shipping policy

Shipping Policy

Last updated: 8/2/2026

Everything you need to know about how and when your order gets to you.

Order Processing

Orders are processed within [1–2] business days, Monday through Friday, excluding US holidays.

Orders placed after 2:00 PM ET are processed the following business day. Orders placed over the weekend begin processing on Monday.

You'll receive a shipping confirmation email with your tracking number as soon as your order leaves our facility.

Delivery Times
Destination    Estimated delivery after processing
United States    [7-21] business days
Canada    [7-28] business days
United Kingdom, Europe, Australia    [7-28] business days
Rest of world    [7-28] business days

Total time from order to doorstep is approximately [X–Y] business days for US customers.

These are estimates based on typical carrier performance, not guaranteed delivery dates. Weather, carrier backlogs, customs processing, and holiday volume can add time.

Shipping Rates
Free standard shipping on all US orders over $45
US orders under $45: flat rate of $[4.95]
International shipping is calculated at checkout based on destination

Your exact shipping cost is shown before you complete your purchase — there are no surprise charges added afterward.

Tracking Your Order

Your tracking number arrives by email once your order ships.

Tracking information can take 24 to 48 hours to show its first carrier scan. This is completely normal and doesn't mean anything is wrong with your order.

If you haven't received a shipping confirmation within [3] business days of ordering, please check your spam or promotions folder first, then email us at support@punchpetal.com.

Shipping Restrictions

We currently ship to most countries worldwide. However, we're unable to deliver to:

PO boxes in some international destinations
APO/FPO addresses
Countries subject to shipping restrictions or trade sanctions

If we can't ship to your address, you'll see a message at checkout before completing your order.

Customs, Duties, and Import Taxes

For orders shipped outside the United States, import duties, taxes, and customs clearance fees may be charged when your package arrives in your country.

These charges are determined by your local customs authority and are not included in our product prices or shipping costs. They are the responsibility of the recipient.

We're unable to predict these charges in advance or reimburse them. If you're unsure, we recommend checking with your local customs office before ordering.

Refusing to pay customs charges will result in the package being returned or destroyed. In these cases, we can only refund the product cost minus shipping and any fees incurred.

Undeliverable and Returned Packages

If a package is returned to us as undeliverable — due to an incorrect address, an unclaimed delivery, or a refused shipment — we'll contact you by email.

You can choose to:

Have the order reshipped, with shipping charged again, or
Receive a refund for the product cost, minus the original shipping charge

Please double-check your address at checkout. Once a package ships to an address provided by the customer, we're unable to redirect or recover it.

Lost or Missing Packages

If your tracking hasn't updated in 10 business days, contact us at support@punchpetal.com.

We'll open an investigation with the carrier on your behalf. If the package is confirmed lost in transit, we'll send a replacement or issue a full refund — at no cost to you.

If tracking shows your package as delivered but you haven't received it, please:

Check with household members and neighbors
Look in less obvious delivery spots — porches, side doors, mailrooms
Wait 24 hours, as carriers occasionally scan packages as delivered slightly early
Contact us if it still hasn't turned up

We'll work with you and the carrier to resolve it.

Damaged in Transit

If your package arrives visibly damaged, take photos before opening it if you can, then email support@punchpetal.com within 7 days of delivery with your order number and the photos.

We'll send a replacement at no cost to you.

Multiple Items and Split Shipments

If you order more than one item, they may ship separately and arrive on different days. You won't be charged extra for this — you'll simply receive more than one tracking number.

Address Changes

Need to correct your shipping address? Email us within 12 hours of placing your order and we'll update it free of charge.

After that window, your order is already being prepared for shipment and we can no longer make changes.

Questions

Email: support@punchpetal.com Response time: within one business day, Monday through Friday