Refund policy

Refund & Return Policy

Last updated: 8/2/2026

At Punch & Petal, we want you to be happy with what you ordered. If something isn't right, here's exactly how we handle it.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible, your item must be in the same condition you received it — unused or lightly used — with all included parts and packaging.

To start a return, email us at support@punchpetal.com with your order number and the reason for the return. We'll respond within one business day with a return address and step-by-step instructions.

Please don't ship anything back before contacting us. Returns sent without prior authorization can't be processed or refunded.

Return Shipping Costs

If the item is defective, damaged, or we sent the wrong product: we cover return shipping. You choose a free replacement or a full refund.

If you changed your mind: you're responsible for return shipping. Original shipping charges are non-refundable.

Damaged or Defective Items

Please inspect your order as soon as it arrives.

If anything is damaged, defective, or incorrect, email support@punchpetal.com within 7 days of delivery and include:

Your order number
Photos of the item and its packaging
A short description of the problem

We resolve these cases quickly and at no cost to you.

Order Cancellations

You can cancel your order free of charge within 12 hours of purchase, before it enters fulfillment. Just email us with your order number.

After 12 hours, your order is already with our warehouse and can no longer be canceled — but you're still covered by our 30-day return policy once it arrives.

Incorrect or Incomplete Addresses

We ship to the address entered at checkout, so please double-check it before completing your order.

If you spot a mistake, email us within 12 hours and we'll correct it at no charge.

Once a package has shipped to an incorrect address provided by the customer, we're unable to recover it, and a replacement order will be charged at full price.

Lost or Delayed Packages

If your tracking hasn't updated in 10 business days, please contact us.

We'll open an investigation with the carrier. If the package is confirmed lost, we'll send a replacement or issue a full refund — at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you with the outcome.

Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the credit to appear on your statement.

What We Can't Accept
Requests made more than 30 days after delivery
Items returned without prior authorization
Items missing parts or packaging
Items damaged through misuse, disassembly, or forcing material thicker than recommended
Punches with visibly dulled or bent blades caused by cutting unsuitable materials
Before You File a Dispute

If something has gone wrong with your order, please email us first at support@punchpetal.com.

We reply within one business day and resolve the large majority of issues the same day — considerably faster than a bank dispute, which can take 60 to 90 days to conclude.

Charges from us appear on your card statement as PUNCHPETAL.

Questions

Email: support@punchpetal.com Response time: within one business day, Monday through Friday

Please include your order number so we can help you faster.